Refund policy
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, merchandise must be unworn, unused, unwashed, and in its original condition with all original tags attached. You must also provide your order number or other proof of purchase.
To request a return, sign in to your Southside Golf Co. customer account and select the eligible item from your order. You may also contact us at support@southsidegolfco.com.
Returns must be approved before being shipped. Items returned without prior authorization may not be accepted.
Return Shipping
For approved returns, Southside Golf Co. will provide a return shipping label. A $7.95 return shipping fee will be deducted from your refund.
The return shipping fee will be waived if the item arrived damaged, defective, or incorrect.
Original shipping charges are nonrefundable unless the return resulted from an error by Southside Golf Co.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or credit card provider to process and post the refund after it has been issued.
Southside Golf Co. reserves the right to deny a return or reduce the refund when merchandise is worn, washed, used, damaged after delivery, missing its original tags, or otherwise not in resalable condition.
Final-Sale Items
The following items are not eligible for return or refund:
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Gift cards
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Membership and founding-member deposits
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Personalized or custom-made products
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Giveaway prizes and complimentary promotional items
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Merchandise specifically marked “Final Sale” before purchase
Merchandise purchased with a discount code, during a promotion, or as part of a bundle remains eligible for return unless it was specifically identified as final sale before purchase.
Final-sale restrictions are subject to applicable law.
Exchanges
We do not offer direct exchanges.
If you need a different size, color, or product, return the original item if it is eligible and place a new order. This helps prevent limited-release merchandise from selling out while a return is in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact support@southsidegolfco.com within 14 days of delivery.
Include your order number, a description of the issue, and clear photographs when applicable. If the claim is approved, Southside Golf Co. will cover the return shipping cost and provide an appropriate replacement or refund.
Order Cancellations
Cancellation requests may be submitted until an item has been fulfilled.
Submitting a cancellation request does not guarantee that the order can be canceled. If fulfillment has already begun or the item has shipped, the order cannot be canceled and must follow the applicable return process after delivery.
Contact
For questions about returns, refunds, or cancellations, contact: